Job Description

You will be the first point of contact for their customers calling in so you must have excellent communication and organisational skills

What you will do:

• Dealing with service calls for our regional offices and subcontractors
• Expediting all contractor works ensuring they are kept within the SLA agreement
• Subcontractor quotes and purchase orders
• Subcontractor Invoicing
• Scheduling tasks to engineers to attend reactive callouts and planned works
• Liaison with clients, other offices and engineers to ensure works are allocated and carried out
• Receiving service calls from clients and logging call details accurately on to the CAFM system
• Review any outstanding callouts/maintenance and quotes, ensuring a suitable resolution within acceptable timeframes
• Helpdesk calls / triaging work orders
• You will need to be computer literate, driven and deliver an excellent service

Required Knowledge, Skills, and Abilities