Job Description

• Incoming phone calls & emails over various inboxes
• Allocation of works to engineers
• Working to response times to meet contractual SLA agreements
• Monitoring dashboard data to ensure we are meeting contractual SLAs
• Jobsheet processing including forwarding jobsheets to clients & uploading to customer portals
• Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
• Collating associated paperwork and distributing to clients

Additional information about the role and details of tasks:

• Liaison with regional offices
• Filing of contract documentation i.e. client PO’s, spreadsheets, engineer paperwork etc. within email inboxes, on the server & physical files
• Responding to clients enquiries in a prompt manner
• Working closely with Operations Manager and Contracts Lead
• Liaison with engineers on a daily basis
• Updating clients and/or websites and applying for client access permits
• General liaison with clients on a day-to-day basis
• Good IT skills – Microsoft Office experience essential, particularly Microsoft Excel

Benefits:

• Temp – Perm contract
• 37.5 hours per week
• Standard pension

Required Knowledge, Skills, and Abilities

• To be organised, with good attention to detail
• Ability to work in a fast-paced/pressured helpdesk environment
• Hard working
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Self-motivated with the ability to set one’s self tasks in a team, as well as individually
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks
• Accurate data entry skills