Job Description

• Use your well developed interpersonal communication skills to field and resolve customer inquiries. 
• Use your discretion to work within established processes yet be flexible in resolving challenging customer requests.
• Identify themes and raise issues when appropriate to Technical Support or management.
• Communicate ways we can improve the support experience to managers and Voice of the Customer.
• Coordinate with Support team members and other departments for additional projects as needed.

Benefits include:

• Generous remuneration package
• Unlimited Paid Time Off - Take time off when needed...and actually use it
• Medical coverage - Health comes first! Fully funded comprehensive medical & dental coverage for you and your family

Required Knowledge, Skills, and Abilities

• An outstanding communicator and effective doer. You are authentic, context-seeking and not driven by ego.
• A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.
• Organised and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.
• Able to ask detailed and specific questions, to understand nuance and to challenge conventional wisdom.
• Adept at understanding and communicating complex ideas in simple terms.
• Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.
• Punctual and responsible for your schedule, in coordination with the wider CSR team.
• Efficient at managing your time and moving between responsibilities.
• Committed to giving and receiving constructive feedback to teammates.
• A self-starter. You like to understand the expected outcome, get the context and then work entrepreneurially to complete the work at hand.
• Has the autonomy and ability to balance the tradeoffs between risk tolerance and common sense.
• Ability to Trust. You trust in yourself and maintain trust in others. Your trust is built upon good judgment.
• 2+ years of experience working in a support or related role
• Technology-oriented, familiar with basic technology