Job Description

You will be fully supported in your success in this area. This is an opportunity to truly shape the success of this role so that it is in your control.

• Processing of service orders: creating spare parts orders, following up on the status of orders, following up on payments, logistics and transportation, and other order management throughout the process.
• Service contract follow-up: create service contracts and regularly follow up the invoicing of service contracts (processing of equipment warranty or extended warranty).
• Procurement of spare parts: according to the order situation or the demand of the reserve, procure spare parts from the headquarters and follow up the whole process of procurement such as production progress and transportation clearance of spare parts.
• Material management of service: assist the service team to manage the materials of service machines, spare parts, and fixtures, and follow up the return of spare parts and mailings, as well as regular inventory and site management.
• Assist in process optimization of the service: cooperate with the service team to optimize the local service process, as well as interview, testing, training, and promotion of the IT platform of the service.
• Administrative support: responsible for organizing maintenance service contracts, order documents, equipment warranty cards and installation reports, as well as the management of service office space and on-site support for service training.

Required Knowledge, Skills, and Abilities

• In addition to a good eye for detail and the ability to work well under pressure, you will possess the following skills:
• Comprehensive administration experience
• Dynamic, with good interpersonal, verbal, and written communication skills.
• You possess a creative sense and natural curiosity to grow beyond expectations.
• You are a good self-organized person and a good team player.
• You are solution-oriented and flexible and enjoy the challenge of working in a dynamic growing department.
• Fluent English is essential for daily work.
• Enhanced knowledge of MS Office
• The ability to work in the country without the requirement of company sponsorship
• You have experience in dealing with CRM systems. SAP knowledge is beneficial, but not essential, your willingness to learn and attitude is much more important!