Job Description

• Personally, greeting the clients upon entry to the showroom

• Recommending suitable product ranges to the client as per their specification (dimensions; budget)

• Provide the clients with detailed and accurate quotations

• Handling payments directly from clients as well as credit/debit card payments

• Answering the telephones and dealing with any client queries

Commercial Focus:

• To deliver store sales in line with targets

• To actively sell and promote the company’s products at all times

• To excel at delivering and growing the brand in the stores local market place

Customer Satisfaction:

• To ensure that customer service standards are exceptional at all times

• To always ensure that your selling skills are effective in line with customer expectations

• To ensure that the telephone, internet leads, customer surveys and future delivery reports are delivered in line with company guidelines

• To monitor all customer orders to ensure that 100% customer satisfaction is achieved (through effective backorders)

• To make sure that customer complaints do not arise by delivering excellent service

• To monitor your store at all time to enable the best possible standards to be delivered

Product Presentation:

• To ensure that you always have up to date knowledge of all products

• To deliver at all times the highest level of standards across the store

• To deliver the best possible customer experience through driving product standards

Development:

• To make sure that you are trained in all aspects of the business

• To develop skills in driving our products and understanding our processes

• To make sure that you deliver 100% of your expectation at all times

• To take responsibility for your own development

Job Delivery:

• To deliver your daily appointed workload

• To help create a team spirit that delivers ownership for the business

• To manage your own workload and responsibilities

• To take responsibility for your decisions

• Help to generate ideas for growing the business

• To change in line with business expectations

• To deliver exceptional performance at all times

Health and Safety:

• To have a good understanding of the Health and Safety implications in the store

• To ensure that all Health and Safety requirements are adhered to

• To respond to any Health and Safety issues that arise in the store

• To monitor the day-to-day housekeeping standards in the store

Required Knowledge, Skills, and Abilities

Personal Attributes:

• Excellent People Skills

• Smart personal appearance

• Clear and positive communicator with good negotiation and influencing skills

• Relevant experience with face to face customer sales in a similar environment or possesses the underlying traits to fulfil this role.

Education and Qualifications:

• A good level of verbal, written and numerical literacy

• Relevant experience in a similar environment would be an advantage