Job Description

The Customer Care Advisors must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

• Responding to queries over the phone and email regarding cover, claims, hospitalization, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Benefits

• A competitive Salary and bonus scheme
• Career progression opportunities and training
• Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
• A generous 30% shift allowance in addition to your basic salary
• Free onsite parking
• Active Sports & Club society
• Transport Subsidy
• Support for professional studies
• Relocation Assistance

Required Knowledge, Skills, and Abilities

• Previous experience in call Centre environment would be beneficial
• Experience working in pressurized environments with tight deadlines and targets
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluent English and Spanish as calls will be in both languages