Job Description

Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

• Organize the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service.
• Act as single point of contact within unit for specialist area of work as required.
• Deal fairly, effectively, and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behavior, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan

Required Knowledge, Skills, and Abilities

• Good excel skills
• Good accurate recording and record keeping e.g., Delius
• Good organization skills
• Ability to communicate efficiently via phone, email etc. and to remote workforce
• Ability to work on own initiative
• Good customer service