Administrator
Full Time
Job Description
- Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources.
- May resolve atypical issues or escalate to management as appropriate.
- May lead staff on specific projects.
- Leads team members in providing support to major clients whose partnership may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgment, and extensive experience to analyze information.
- Uses masterful communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader services and offerings.
- Leads clients in reviewing potential business needs and directs them to appropriate resources.
- Resolves the most complex or non-routine client issues or inquires, as needed.
- Leads resolution of issues escalated by more junior team members.
- Uses extensive knowledge of client issues and needs to lead business development efforts.
- Uses expert understanding of products and services to best propose expanded offerings to clients for front office consideration.
- Leads internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and client needs to lead the teams development of process improvements.
- No direct reports. Provides guidance to less experienced team members.
- May assign work to more junior team members.
- Supports multiple, complex client accounts.
Required Knowledge, Skills, and Abilities
- Bachelors degree or the equivalent combination of education and experience is required.
- 10-12 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Reference no: 91171