Job Description

Responsibilities will include but will not be restricted to the following:

• Managing a busy email inbox
• Supporting probation officers with any admin tasks they require completing
• Covering the reception desk if needed.
• Updating databases with offender and victim information
• Taking notes down whilst the case manager interviews service users
• Manage an email inbox, dealing with any queries on behalf of the case manager
• Working on various systems entering information provided in interviews on to selected systems
• Dealing with various stakeholders, including service users of the NPS
• Taking calls from offenders, answering any queries confidently
• To support offender management teams using case management systems
• Data inputting after the calls
• On a daily basis, working on email inbox and ensuring the appropriate action is taken
• Providing excellent customer service to a variety of probation service users
• To post enforcement letters for non-compliance.
• Preparing, maintaining, and collating case records, files and information

Required Knowledge, Skills, and Abilities

• Great written and verbal communication
• Be able to work at a fast pace
• Administration background
• Able to work with service users who can be difficult at times
• Good IT skills