Job Description

• Assist with incoming and outgoing customer calls / emails
• Inputting invoices onto finance system, running monthly reports if required
• Updating company processes and documentation
• Assisting with updating technical guides, product pages on the website, leaflets, and brochures
• Proof-reading and amending documents where required
• Ensure any parcels requiring import duty payments are paid for and arrange for parcel to be delivered
• Ordering stationery
• Maintaining internal databases
• Check online product reviews weekly
• Assist the office manager with the daily running of the office and deputize in the absence of the office manager
• Process customer orders received via online order system and book for dispatch using chosen courier method
• Unpack parcels received via courier, sort, and dispatch to customers via courier in line with company SLAs
• Ensure all paperwork is prepared for the next day to assist second dispatch team member
• Maintaining internal order database daily
• Weekly check of dispatched orders and liaising with couriers to resolve delays / queries
• Covering second dispatch team member’s annual leave

Required Knowledge, Skills, and Abilities