Job Description

• Manage the end to end shipment process, on a worldwide basis
• Gather comprehensive customer and shipment requirements
• Book consignments with airlines via on-line portal, email or phone
• Work with overseas offices/ agents to arrange collections, customs clearance and deliveries
• Proactively monitor the status of shipments and identify and deal with any issues as they arise or escalate appropriately
• Provide the customer with regular, accurate and timely updates on shipment status
• Arranging return logistics for reusable packaging and at customer request
• Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided and identifying service level improvements.
• Liaise with suppliers to confirm documentation requirements, plan appropriate route solutions and obtain timely updates on live shipments.
• Planning cost-effective and appropriate route solutions which do not compromise the quality of our service
• Challenging suppliers on costs and obtaining the best possible price for each shipment
  Assisting with the production of client quotations

Required Knowledge, Skills, and Abilities