Job Description

The role includes responsibility for delivering a flexible and proactive HR administration service to our customer in line with agreed timescales and service level agreements. This involves a wide range of activities and managing effectively through peaks and troughs in demand.

The role involves all aspects of HR administration, including recruitment and onboarding, general HR, learning and development, and payroll query support for our customer based in the aviation industry.

Working within a multi-skilled team environment, the HR & Recruitment Administrator will play a critical role as the first point of contact for our customers employees and will be required to present themselves and engage in person, by phone and by email with professionalism, recognizing the importance of the employee experience.
Key responsibilities include:

• Responding to candidate, employee and manager queries received by telephone call, email or through the ticketing system within agreed timeframes using the agreed scripts and delivering a professional and friendly response. Queries may be across a broad range of topics.
• Managing routine HR administration processes – e.g. sickness and absence, annual leave bookings and records, contract changes, maternity/paternity/parental processes, etc.
• Managing routine recruitment and onboarding processes – e.g. scheduling of interviews and assessment centres, background checking and security clearances, badging, data entry of new starter information, etc.
• Learning & Development support, including booking employees on training courses, set up of rooms and facilities, etc.
• Reviewing and improving processes in order to ensure compliance and quality is adhered to, creating and updating process flows, high level process steps and detailed working instructions.
• Ad-hoc project work as required, to achieve team objectives and customer requirements including proactively participating in and delivery of continuous improvement initiatives.
• Cross-functional support for other teams within the HR environment which may span HR, Payroll, Learning & Development.
• Other general office administration tasks contributing to the smooth running of the team, for example raising purchase orders, ordering office supplies, etc.

Required Knowledge, Skills, and Abilities

• Previous experience working in a busy HR / Recruitment team.
• Payroll experience desirable but not essential.
• Experience working within a shared service environment and knowledge of outsourced services.
• Knowledge of / experience in the aviation industry an advantage but not essential.
• Ability to organize and manage workload effectively across multiple tasks.
• Understanding of Service Level Agreements and Key Performance Indicators.
• Knowledge of ResourceLink, ServiceNow and/or Talentsoft systems is desirable but not essential.
• Excellent customer service skills.
• Understanding of Microsoft Office applications, talent management systems and ticketing systems.
• Excellent written and verbal communications skills.
• High level of attention to detail.
• Ability to build relationships and rapport with other team members, hiring managers, candidates and employees.
• Proven ability and willingness to work in a dynamic and highly pressured environment.
• Resilience and flexibility in approach, in particular including flexibility to take on a wide range of tasks during peaks and troughs of demand.