Job Description

The candidate must have a can do attitude, possess strong communication/negotiation/influencing/leadership skills, be a team player and be a highly motivated individual within a constantly changing environment

• Client-facing role with accountability for ensuring all the services provided to the client are achieved to a high standard:
• Act as a trusted advisor to the client
• Broker solutions to any issues raised
• Maintain a good understanding of the client's operating model
• Ensures operational teams deliver to committed services:
• Escalation point for Client and Internal J.P. Morgan teams
• Helps navigate company on behalf of the Client
• Proactive management to identify trends, issues and opportunities to improve service levels
• Manages a strong governance process over the relationship:
• Conduct regular service reviews
• Gathers intelligence on the client and disseminates internally
• Oversee performance against agreed client expectations
• Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for company and the Client:
• Participation in Client Change Management Agenda
• Participation in any service remediation projects
• Provide input to design of new client solutions
• Supports Sales in improving and retaining the Client relationship, and driving additional sales opportunities
• Maintains comprehensive understanding of market, vendor and regulatory implications to the Client's operating environment

Required Knowledge, Skills, and Abilities

• Strong client management skills and experience in dealing with partners internally.
• Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.
• Proven experience in delivering on commitment to clients.
• Knowledge of CIB products and exhibit an enthusiasm to develop their knowledge across Custody and Fund Services Products.
• Able to demonstrate Industry/Business Knowledge.
• Able to demonstrate influencing skills.
• Able to demonstrate strategic thinking.
• Able to demonstrate executive management and communication experience/skills.
• Able to demonstrate and give examples of creative problem solving experience.
• Ability to adapt and demonstrate flexibility in a dynamic environment.
• Strategic thinker
• Capability to quickly grasp new products and developing new business requirements
• Demonstrated ability to work collaboratively and develop strong partnerships