Job Description

You will be experienced in customer services fields and being part of highly productive and dynamic teams. You are personable with natural people skills and have a demonstrated track record as a team player in contributing and achieving common goals. You will be customer focused and enjoys working with customer and internal teams to get results.

• Process orders and update systems according
• Liaise with customers, engineers and stock control to arrange installation/support activity
• Perform front line support in relation to call answering and email responses
• Strive to achieve and maintain service levels
• Maximize resources in line with KPI’s
• Deliver a customer-first, proactive experience.
• Compile and product relevant reports
• Follow procedures and accurately update customer records
• Cooperate with our Sales team & Customer Success teams
• Exchange knowledge with other colleagues and suggest process improvement where applicable

Package Details

• Competitive salary + Performance Bonus
• Training & Development Program
• Income Protection Insurance
• Death in Service Insurance
• 21 days paid holiday
• Career Progression
• Health Insurance
• Pension
• Hybrid working option

Required Knowledge, Skills, and Abilities

• You must have a strong work ethic, initiative and can work well independently, but also part of the team.
• You enjoy collaborating, learning, sharing knowledge and ultimately coming together with the departments to ensure good communication and shared outcomes.
• Having a passion to provide an exceptional service to customers by exceeding expectations.
• Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
• Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response.
• An interest and flair for new technologies.
• You are looking for Continuous learning and product enablement.
• You want to be part of a brand-new, SaaS-driven, agile customer experience organization.
• 1+ years of customer support experience (previous SaaS experience a plus).
• Knowledge and/or qualification in transport logistics, fleet risk or insurance sectors.
• Solid track record of meeting or exceeding challenging SLAs in previous positions.
• Confident telephone manner with strong communications skills.
• Fluency in English is a prerequisite for this role.
• Strong forecasting skills and administrative hygiene to maintain an accurate customer accounts and profiles.
• Operate with a growth mindset and have the flexibility to adapt to a changing, high growth start-up environment.
• Exceptional written and spoken English for communicating with all stakeholders.
• Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner.
• Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team.
• Strong attendance, performance and adherence to policies are essential for this role.