Job Description

You will join us to focus on tier 1 clients and large engagements across many countries and industries. You will combine your deep experience of architecting, delivering customer centric solutions along with your personal skills and credibility to lead bids and project delivery. You will take accountability for ensuring we propose high quality and cost effective end-to-end digital solutions to our customers and become their strategic partners. You bring the talent, and we’ll provide the rest!
Roles and Responsibilities:
Sales:

• Identify opportunities of proactive expansion and growth in the market. Define sales strategy to issue the best proposal for the client and for Capgemini

Consulting:

• Provide advisory and assessment services to customers in their transformation journey during RFP/ RFI or during pro-active engagements.
• Capture key customer expectations and “low signal” information

Leadership:

• Select the right profiles for the bid team (Solution Architect, Risk Manager, Commercial Manager, Industry Specialist, Sales Operations) and mentor the team.
• Address complex issues involving interactions up to client executive and internal executive level.
• Drive quality of the proposition both written and presented at orals

Experience and environment:

• Accelerated career growth, opportunities and experience across multiple domains, entrepreneurial environment, and flexibility.

Client Relationship Management: 

• Actively manage the client relationship with key client stakeholders acting as the SPOC for all customer escalations and resolutions

Collaboration:

• Anticipate value drivers fitting with client and opportunity situation, develop value messaging and positioning based on joint value creation and develop a proposition plan mapping value drivers/ targeted units/ phasing/ resource.

Execution :

• Implementing Capgemini methodology to ensure proposal execution within the timeline, the budget/target price and the expected level of quality

Legal : 

• Ensuring that the contracts to be signed is compliant with Capgemini policy and interest. Presales Lead for Digital Customer Experience is accountable for the execution of the delivery within the MSA and Schedules at least for transition and first months of the contract

Required Knowledge, Skills, and Abilities

• Strong end-to-end experience (+10 years) as Engagement Manager/Consulting Leader/Sales Leader from ideation to delivery across different market sectors
• Fluency in English (Other languages are a plus)
• Strong experience in leading and delivering large Customer Experience projects with in-depth knowledge of technology, market, sectors and industries
• Solid understanding of the technology market in areas such as Digital Experience Platforms, Content Management Systems, Marketing, Automation or E-commerce, and applications of emerging technologies in the market.
• Experience of market-leading Digital Experience Platforms from our technology partners (Adobe, Salesforce, Microsoft, Pega and others) is an advantage.
• Experience with Pre-sales, solutioning, bid management, implementation planning of engagement, client negotiations and delivery.
• Good understanding of business processes, technology landscape, new technologies, industry standards and best practices
• Good work experience in project planning, project estimation, staffing
• Management and Leadership
• Ability to manage and deliver multiple priorities in a constrained timeline
• Established people leader, with ability to articulate a compelling vision to motivate and engage teams to work towards common goal; ability to influence and negotiate internal and external stakeholders
• Capable of functioning with proactive approach towards work with CAN DO attitude and solution-oriented approach
• Ability to build relationships based on trust to become a trusted advisor for client senior stakeholders (Director, VP and up to CXO levels), and foster positive client relationships.