Finance Manager
Full Time
Job Description
- Work directly with internal engineering teams to not only reactively support customer issues but deliver solutions and new capabilities for our customers most mission critical deployments.
- Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
- Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers.
- You will use your engineering skills to improve our products and services, based on customer feedback and insights gained while supporting them.
- Work on critical, highly complex customer scenarios that span across multiple services.
- Participate in recruiting and ramping up a global support team for our top customers.
- Coach/mentor new hires.
- Act as an escalation point within the team.
- Develop and present training.
- Help establish a real-time readiness model for the team by constantly updating training & readiness content as the cloud technology evolves.
- Work with leadership on process improvement and strategic initiatives.
- Be available for weekend on-call duties every 2 months.
Required Knowledge, Skills, and Abilities
- Deep understanding and demonstrated hands-on experience of implementation, troubleshooting, and supporting our Finance & Operations Applications is a must have.
- Passion for customers and focus on delivering the right customer support experience.
- Understanding of the other Dynamics and Power Platform is highly desired.
- Ability to learn new technology in a fast-paced environment.
- Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.
- 5+ year’s experience with our Finance & Operations Applications with exposure to customer side troubleshooting.
Reference no: 91283