Job Description

• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
• Inclusion and transfer of customer requirements into the systems (including sold rates and other agreements) so that Operational Care Centre’s (OCCs) are clearly informed about Deliverables
• Develop and on-board new customers and additional lanes of business from existing customers
• Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure
• Adhere to existing our Guidelines, Standard Operating Procedures and Working Instructions
• Immediately report problems, disputes or discrepancies to Line Manager and document in case handling system
• Ensure compliance with company, industry and legal standards is adhered to across the function
• Performing any other duties agreed with your manager as and when necessary

In our benefits package:

• Salary reviewed annually
• Bonus / profit share
• Generous Annual leave allowances
• Company Pension
• Illness cover
• Paid family leaves
• Recognition awards
• Wellbeing supports
• Financial advisory initiatives

Required Knowledge, Skills, and Abilities

• Experience in either freight forwarding or transport planning with key focus on airfreight
• Ability to understand and execute new processes
• Excellent knowledge of MS office features, especially excel
• Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
• Strong affinity with required customer quality standards
• Ability to work on own initiative and as part of a team
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
• Perseverance and resistant to challenge
• Cope with change and embrace new technologies, demonstrate change management mind-set
• Ability to communicate effectively with an approachable nature