Job Description

The successful candidate will be responsible for agreeing a fair settlement with our customers within policy liability and taking pride in a customer-first perspective. This role will suit those comfortable with self-managing, making decisions on their own initiative, and experience managing Claims.

Duties & responsibilities:

• Manage and agree solutions with customers
• Manage our customer’s journey, identifying and eliminating failure points and working with the teamto resolve these under your own initiative
• Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation
• Handle external/ Internal partner queries on cases
• Understand customer feedback on the process and what is important to our customers
• Build positive relationships with colleagues and external partners, in a professional and approachable manner
• Share findings and feedback with colleagues to improve our process and increase customer experience

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• CIP/APA Qualification (or close to completion)
• Proven experience in Motor Damage claims handling
• Background of learning agility in a sophisticated and changing environment
• Ability to manage own workload and problem-solving abilities
• Track record of robust relationship-building, negotiation and communication skills with a strong customer focus
• Ability to make real time decisions based on changing information