Job Description

• Working collaboratively to open, assess, deliver, validate, process/input or scan applications, performing general administration and casework activities, escalating issues when required.
• Offering help and advice to customers, stakeholders and colleagues in a timely and professional manner using various communication channels.
• Supporting public safety & enforcement by capturing all data accurately and efficiently minimizing any potential risks against criminal activities.
• Managing own time effectively and prioritizing workloads to meet performance and accuracy targets.
• Adhering to Health & Safety and HR Policies, Data Protection (GDPR), Security Policies and understand relevant employment law.

This is an overview of what the job entails but is illustrative rather than exhaustive and the individual will need to be flexible and open to change to meet the needs of the business.

Required Knowledge, Skills, and Abilities

To thrive in this role, you will be someone who handles change well and can adapt easily to changing environments. You should enjoy working as part of a team and take pride in completing your work to the highest standard.

You will need to be flexible and adaptable to support your team and the wider area and display resilience when managing a fast-paced workload. You don’t need any specific experience or qualifications to join us, just a positive attitude and determination to provide a high-quality service to the public.