Job Description

Your role will include general administrative duties and will require you to deal with the general public, defendants and outside organizations sometimes dealing with difficult customers and situations. You may also be required to work in a call Centre type environment or directly in the handling of cash and certain related functions.
You will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

• Preparing papers and files for court.
• Collection of financial impositions imposed by the court.
• Enforcement of financial impositions using designated Fines Officer Powers.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organizing meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc

Drafting

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions

Operations

• Conducting Means Interviews with defendant mainly over the phone but face to face in some instances.
• Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date.
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
• Handling counter (face to face), written and telephone enquiries.
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects

Processing Casework

• Including standard documentation and information, court orders, claims, fines, fees, maintenance and fixed penalty tickets.
• Resulting courts accurately, interpreting accurately the information required on a court file.
• To work to workload targets in terms of throughput and accuracy.

Checking and verifying

• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Ensuring compliance and administration documentation meet quality standards.
• Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Work may require interpretation of source materials, preparation of files, obtaining updates.
• Role holders will need to modify and adjust information and make decisions to allow work to be completed.

Undertaking calculations

• Produce basic statistical analysis reports and where required, process financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Working Together

• Proactively contribute to the work of the whole team and remain open to taking on new and different roles.
• Get to know your colleagues and build supportive relationships.
• Listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary.
• Ask for help when needed and support others when the opportunity arises.
• Be aware of the need to consider your own wellbeing and that of your colleagues.
• Understand that bullying, harassment and discrimination are unacceptable

Delivering at Pace

• Always work with focus and pace to get the job done on time and to a high standard.
• Follow the relevant policies, procedures and rules that apply to the job.
• Use own knowledge and expertise to organize work.
• Keep focused on delivery and take responsibility for the quality of work produced.
• Keep a consistent level of personal performance.
• Keep managers and stakeholders updated on how work is progressing.

Making Effective Decisions

• Use guidance, analyze relevant information and ask colleagues for input to support decision making.
• Identify and deal with any errors or gaps in information before making a decision.
• Consider the diverse needs of those affected by decisions and how it will impact them.
• Provide advice and feedback to support others in making accurate decisions.
• Ask others to clarify decisions when confused and query any issues that arise constructively

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A civil service pension
• Annual Leave
• Public Holidays
• Season Ticket Advance

Required Knowledge, Skills, and Abilities