Job Description

The successful candidate will need to be able to provide a patient centered approach to booking, whilst following guidelines. The candidate will need to be enthusiastic and have good administrative qualities. Full-time and Part-time hours available.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

• Provide a courteous, professional booking service for new and follow up appointments that complies with procedural guidelines and quality standards.
• Administration support in the effective management of appointments bookings, including clinic maintenance.
• To ensure that all communication with patients, careers and staff is always undertaken in a courteous and helpful manner.
• Liaising with supervisory staff re. the overall booking of patient appointments.
• To ensure that all handover documentation is read and completed accurately in a timely manner.
• Liaising with patients to arrange and agree appointments.

According to clinic template rules, booking appointments from waiting lists.

• To update spreadsheets with booking and clinic information.
• To respond proactively to the non-clinical needs of patients and careers, and to main the high standard and reputation of the Health Board.
• To maintain the security of patient identifiable information in your care.

Required Knowledge, Skills, and Abilities