Job Description

You will play an integral part to the overall structure of the team, with duties including but not limited to

• Assisting participants in CVP (Cloud Video Platform) hearing so that their hearings go ahead efficiently and at an excellent quality.
• Providing guidance to first time participants about how to use CVP hearing technology, using standard scripts, and adapting them to users' requirements when necessary.
• Acting as the first line of support for technical issues that may arise during the hearings and reporting any ongoing issues to Digital & Technology Service directorate (DTS).
• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on in-house computer system and data input.
• Handling counter (face to face), written and telephone enquiries.

This job will provide you with great skills to take with you on your career path, including customer service skills, administration, teamwork and independent thinking.

Required Knowledge, Skills, and Abilities

Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experience in using Microsoft Office. Excellent communication skills, both oral and written.

• Have a proficiency in the use of Microsoft word and Excel.
• Be adaptable to a versatile range of duties expected. 
• Be personable and relationship driven to ensure participants are comfortable.