Provide an efficient secretarial/administration/reception support service
Undertake diary management for clinicians and/or managers, as required ensuring that conflicting and amended appointments are actioned appropriately
Undertake office duties and general administration including message management, operation of brought forward systems, dealing with telephone calls and enquiries, production of documents, typing and audio typing, photocopying, collating of documents and electronic filing
Collect and maintain accurate team information with regards to training undertaken, Clinical Supervision and any other database
Responsible for ensuring that accurate work is completed within the time limits and standards set
Work effectively both independently and as a team member
Inputting and updating patient information and team activity on computerised information systems, creating patient notes where necessary and according to policy
Undertake training of new staff as directed by Line Manager and/or other managers
Ensure medical records are filed in line with Information Governance procedures
Deal with requests and enquiries and forward them to the relevant team member
Resolve or signpost queries from patients, carers, internal departments, and external agencies as appropriate
Monitor and order stock and non-stock items as required
Booking courses, accommodation, and travel requests as and when required
Work flexibly and provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may include the requirement to travel to different sites
Required Knowledge, Skills, and Abilities
Substantial experience working within a similar role