Job Description

You may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to:

• Make hand sanitizer available in the waiting area and prior to entering the testing room.
• Increase our cleaning and disinfecting regimens in between all testing appointments.
• Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.
• Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test centre.
• Welcome, greet, and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Math. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behavior such as whispering, and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent is required 
• Customer service experience is preferred
• Experience proctoring or invigilating exams is highly preferred 
• Must be flexible in work hours and days
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook) 
• Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.