Job Description

Responsibilities will include:

Supervision and Training of the Claims Processing Department staff;
Making sure that the team is following up with all Claims Procedures in place
Providing advice, support and guidance to junior technical staff;
Handling Cash in transit, Contractual Liability and open market claims (Claims bordereaux, settlements, ECF transactions, ECF queries, triangulations)
Handling and adjusting Property Claims up to EUR 25,000;
Authorizing Claims settlements
Liaising with Underwriters, Coverholders, Loss Adjusters, Auditors, Lloyd’s;
Liaising with Broking and IT Departments;
Help and supervise in the production of monthly statistics on allocated facilities, as well as understand the performance of the facilities responsible for.
Hold monthly meetings with the brokers and senior management to share books performance and relevant information
Raise any concerns with the performance of the binder, including any of the associated parties, in a timely manner in the first instance to head of placement.

Other Duties:

Processing and monitoring claims, dealing with accounting issues and client enquires
Broking claims files into the market, negotiating with insurers and loss adjusters to ensure best settlement for the client using the required systems: ECF, Class, Xchanging, DA SATS
Reconciling paid claims to bordereaux
Dealing with Bureau / XIS enquires
Collection of funds via XCS
Updating paper files and electronic data
Preparation and processing of Coverholder and Third Party Administrator claims bordereaux for presentation to the Lloyd’s Market
Preparation of triangulations and other statistics. Administering and analysing claim reports for Brokers within the company
Interpreting and assessing policy coverage
Managing diaries to ensure claims are handled proactively
Maintaining required records, reports, and files in an organised manner and present these to senior management as and when required
Liaising with the broking team, accounts department and senior management
Monthly producing and distribution of both written and paid premium bordereaux.
Ensure all premium and claims data is entered accurate, timely and correctly on both internal and external systems.
Ensure a monthly payment is made to the Market regarding premium and all claims are collected timely.
Production of monthly statistics on allocated facilities, as well as understand the performance of the facilities responsible for.
Hold monthly meetings with the relevant brokers to discuss the relevant facilities and an any issues arising on these.
Resolve queries raised by the account department to resolve unallocated cash or other account issues.

Required Knowledge, Skills, and Abilities