Job Description

The team require an experienced administrator to carry out a range of duties with limited supervision, which may involve written, telephone or face to face contact with the public or internal colleagues and the application of organizational procedures and systems. The purpose of the role is to provide an effective administrative service to Customer Finance to ensure that all service users receive a financial assessment. 

• To identify users in receipt of means tested services who require a financial assessment; to ensure that Community Finance Advisers meet weekly visit targets in order help optimize the financial resources of the Council.
• To be the main point of contact for all users and / or family members to arrange financial assessments and to provide advice and information on the financial assessment process.
• To ensure that action is taken for those users who decline visits to be invoiced as appropriate.

Required Knowledge, Skills, and Abilities

• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
• Your availability to work either immediately, or at short notice.
• 5 GCSEs or equivalent including English and Math (C and above).
• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organization.
• Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
• Commitment to high levels of customer service.
• Experience of delivering a customer focused service.