Job Description

The post holder will be responsible for:

• Liaising closely with the business clients, patients, and the clinical and admin team to ensure high standards of communication is maintained at all times.
• Respond to queries and complaints from clients and within the team.
• Planning and prioritizing emergency calls and emails.
• Having a positive attitude, an ability to represent the company in a positive way and maintaining the company’s excellent reputation.

Benefits:

• The contracted hours of the job will be 37.50 hours per week.
• Working in shifts of 7 ½ hours per day between 8 am and 7 pm on a Rota basis.
• Working on Saturdays on a Rota basis.
• Full training will be given and you will have a great working environment.

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities

• Pleasant and smart telephone manners and good Microsoft office skills
• Experience with administration and coordination is essential
• Ability to work alone as well as in a team
• Decision making and prioritization skills
• Ability to develop and implement company policies and regulations.
• Ability to oversee all business operations relating to compliance including policies, investments, and procedures.
• Ability to design and monitor control systems to deal with violations of legal rules and internal policies.
• To assess the efficiency of control systems and recommend effective improvements.
• Review and evaluate company procedures and reports to identify hidden risks or common issues.
• Coordinate with different staff members to review all organizational compliance policies.
• Perform periodic audits on company procedures and processes.
• Receive, log, handle and resolve internal and external complaints.
• Lead employee training sessions on legal and compliance issues.