Job Description

Hours of work: 37.5 hours per week, Monday – Friday between 9.00am and 5.30pm with one hour for lunch.

Benefits:

• 28 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years’ service) 
• Industry leading employee training programme
• Ability to progress within the group

The position involves:

• Working within a team environment 
• Receiving calls from people who wish to pay their debt or set up a payment arrangement
• Signposting vulnerable debtors to debt advice agencies 
• Keeping case files up to date
• Supporting and liaising with our Enforcement Agents, clients, and customers wherever necessary
• Inputting data 
• Answering incoming telephone calls
• Providing debtors with payment solutions 
• Letter writing
• Reporting to Clients, majority being Solicitor firms 
• Recognizing vulnerable callers and signposting them for additional assistance
• General administration and case management 
• Dealing with a variety of cases
• Accurately recording data, in line

Required Knowledge, Skills, and Abilities

• Good communication skills and telephone manner

• Data entry and accurate typing skills.

• Use of Microsoft Teams and Microsoft Office