Job Description

You will delve into new opportunities every day, and you’ll always be striving to support the team in delivering the very best customer experience. Looking for ambitious, driven people who have a passion for delivering customer excellence and working to achieve the best for my clients customers, colleagues, and partners.

You’ll be joining the Customer Support Team in delivering an exceptional customer experience journey and promoting my clients services through campaign events. You will be responsible for supporting the sales and customer service teams by taking and fielding calls, registering new customers, processing orders, providing day to day customer support and all administration duties.

Benefits package includes:

• Free Parking
• Modern office
• Free tea / coffee / fresh fruit
• Supportive training, ongoing development, mentoring and progression opportunities
• A variety of great additional incentives, including vouchers, catered lunches, experience days and team days
• 21 days holiday with 1 extra day for every year of service, capped at 28
• Carbon Offsetting and tree planting initiative

Required Knowledge, Skills, and Abilities

• Keen to train, develop and learn new skills
• Interest in the Telecoms industry
• An active interest and basic understanding of mobile phones, tablets, mobile tariffs, fixed telephones, telephone systems, internet, IT services and cloud services
• Excellent telephone manner
• Strong communication skills, with a strong customer-centric approach to deliver an exceptional level of customer service
• Excellent attention to detail
• Good Excel, Word, PowerPoint and Outlook knowledge
• Ability to work proactively and comfortable using your initiative in an environment where priorities can change regularly
• High levels of energy, drive and enthusiasm, with a passion for development and being an active and supportive member of the team
• To be able to priorities and manage workload effectively