Liaising closely with the business clients, patients, and the clinical and admin team to ensure high standards of communication is maintained at all times.
Book/amend/cancel appointments on phone to clients across different clinics.
Respond to queries and complaints from clients and within the team.
Planning and prioritizing emergency calls and emails.
Having a positive attitude, an ability to represent the company in a positive way and maintaining the company’s excellent reputation.
Benefits:
The contracted hours of the job will be 37.50 hours per week.
Working in shifts of 7 ½ hours per day between 8 am and 7 pm on a Rota basis.
Working on Saturdays on a Rota basis.
Full training will be given and you will have a great working environment.
Schedule:
8 hour shift
Work remotely:
No
Required Knowledge, Skills, and Abilities
Pleasant and smart telephone manners and good Microsoft office skills
Experience with administration and coordination is essential
Ability to work alone as well as in a team
Decision making and prioritization skills
Ability to develop and implement company policies and regulations.
Ability to oversee all business operations relating to compliance including policies, investments, and procedures.
Ability to design and monitor control systems to deal with violations of legal rules and internal policies.
To assess the efficiency of control systems and recommend effective improvements.
Review and evaluate company procedures and reports to identify hidden risks or common issues.
Coordinate with different staff members to review all organizational compliance policies.
Perform periodic audits on company procedures and processes.
Receive, log, handle and resolve internal and external complaints.
Lead employee training sessions on legal and compliance issues.