Job Description

You will take care of our guests from the moment they arrive through to their departure by ensuring they have a positive and memorable experience with us. The Night Auditor will assist the team in the smooth running of the hotel during the night.

Key responsibilities:

• To handle reservations and walk-ins, and deal with any guest queries
• Scanning all relevant documentation overnight
• Compiling reports for next day and distribute to departments

What do you get from us?

• A competitive salary and performance incentives
• Discounted accommodation rates
• Regular performance reviews to ensure you receive on-going feedback to help you grow and develop in your role
• An exciting position within a hotel collection which has been recognized as an industry leader

Required Knowledge, Skills, and Abilities

• Passion for Customer Service
• Ability to focus and have attention to detail
• Can make a decision in front of a guest or in an emergency situation
• Be an excellent team player and be willing to support others
• Display a polite and professional attitude at all times
• Be enthusiastic in delivering excellent service
• Command a good level of written and spoken English