Job Description

They are the first to interact with our customers by providing a warm welcome, whilst also supporting our Showroom Management Teams with their administration tasks.
Hours of Work: 37.5hrs per week (working both Saturdays and Sundays, plus 3 weekdays)

• Provide an excellent customer experience by meeting and greeting all customers coming into the showroom, advising them of our products and design process
• Answering any internal/external phone calls whilst proactively contacting customers to confirm their upcoming kitchen designer appointments
• Have good knowledge of the designer dashboard to support the sales process
• Support the Management team with tasks such as monitoring the showroom diary for availability and cancellations, the roll out of rotas, facilitating conference calls and staff reviews
• Assist in the creation of performance-based reporting, monitoring staff performance and task outcomes
• Measure the quality of customer experience via follow-up calls after quotations.
• Also liase with the Installations Team and Customer Service for customer queries and feedback
• Carry out H&S/stock checks to submit to Head Office as and when required

What we offer:

• A fantastic team environment
• Excellent training and development programmes
• Fantastic career progression
• High-quality IT equipment and software
• 25 holiday days (pro rata)

Required Knowledge, Skills, and Abilities

• Must have a professional attitude and appearance
• Must be proactive and able to respond to Ad Hoc tasks
• Must have strong IT skills and be proficient in Microsoft Office Suite
• Possess strong verbal and written skills
• Previous receptionist experience is desirable but not essential