Job Description

We are looking for someone with a friendly personality with outstanding customer service.

• Welcome guests to the Hotel
• Check guests in to and out of the Hotel.
• Deliver excellent customer service at all times.
• Deal with all enquiries in a professional and courteous manner.
• Fulfil all reasonable requests from guest to ensure their comfort, satisfaction and safety.
• Attend, contribute and be involved with team meetings.
• Carry out instructions when given by management.
• To assist when required with Food & Beverage and housekeeping duties
• To be punctual and maintain a professional appearance and adhere to uniform policy
• To take room service orders for food and drink
• Assist in keeping hotel reception area clean & tidy at all times.

Key Shift Patterns:

• Afternoon – 3pm – Midnight
• Weekends – Finish times may vary

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Required Knowledge, Skills, and Abilities

• Minimum of 12 months experience in an administrative/receptionist role
• To have an excellent telephone manner and communication skills
• IT & computing skills essential

(Must have experience using Microsoft Office, Excel & Publisher)