Job Description
We are seeking fully flexible, highly motivated and enthusiastic full time receptionists/admin assistants to join their busy Front Office team. We are looking for someone with a friendly personality with outstanding customer service.
Main responsibilities:
- Welcome guests to the Hotel
- Check guests in to and out of the Hotel.
- Deliver excellent customer service at all times.
- Deal with all enquiries in a professional and courteous manner whether in person, telephone and email.
- Fulfill all reasonable requests from guest to ensure their comfort, satisfaction and safety.
- Administer all reservations including invoicing, cancellations and no-shows, in line with company policy in a prompt and efficient manner.
- To update the shift diary during and at the end of shift detailing all important activities carried out.
- Keep up to date with current promotions and hotel pricing, to provide information to guests on request, whilst maximizing bedroom and other sales opportunities.
- To maintain and display excellent knowledge of the local area.
- Provide reports, as required, for housekeepers, kitchen and management
- To input towards hotel marketing strategy and carry out marketing activity
- Attend, contribute and be involved with team meetings.
- Carry out instructions when given by management.
- To be punctual and maintain a professional appearance and adhere to uniform policy
- To priorities tasks in relevance of importance
- To take room service orders for food and drink
- Assist in keeping hotel reception area clean & tidy at all times.
- Conduct regular security checks throughout the day and report any security issues to line manager, ensure building is lit correctly.
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guest and emergency services.
- Report any maintenance issues immediately to the line manager and update shift diary. This includes maintenance for all furniture, fittings and equipment.
Key Shift Patterns:
- Morning – 7am – 4pm
- Afternoon – 4pm – Midnight
- Weekends – Finish times may vary
Benefits:
Schedule:
Work remotely: