Job Description

You will take ownership for a ledger of predominantly UK based educational establishments. Primarily responsible for chasing outstanding payments, engaging in a wide range of customer enquiries, building strong working relationships both internal and external and recording actions to ensure all agreed procedures, standards and targets are met.

This is a varied and interesting role within the education sector where you will build strong working relationships with colleagues and clients from around the world, supporting them with a wide range of issues. We value and encourage collaboration, responsibility, innovation and continuous improvement helping to support your own personal development and that of the department.

You will be targeted for maximizing cash flow, minimizing bad debts and providing high levels of customer service. Responding to all enquiries arising from the billing output and account-based queries you will escalate where required, ensuring high risk customers are identified, effectively mitigating company exposure to the risk of bad debts.

To ensure prime functions are carried out to agreed levels you will be responsible for contributing to the production of statements, reminder letters, monthly reporting along with supporting credit checking and monitoring activities.

Required Knowledge, Skills, and Abilities

• With proven experience of working in a Credit Control environment, ideally you will be CICM qualified (Level 2, 3 or 5) or have equivalent Credit Control experience.
• With solid understanding of an Accounts Receivable function and an integrated Finance System, you will have the ability to quickly understand and learn new systems and processes.
• You'll have lots of experience using Excel and spreadsheets within a similar role and experience of SAP is advantageous.
• Previous experience within a credit control environment dealing with a range of accounts and high volumes of correspondence would be advantageous given the scale and scope of our customer base.
• Knowledge of credit checking & credit risk assessment monitoring would be advantageous.
• We're looking for a good team player who takes pride in their work and is calm when under pressure.
• You will work collaboratively with multiple stakeholders whilst using their own initiative to identify improvements and maintain optimum workflows.
• Excellent communication both oral and written are essential as is the ability to negotiate whilst showing empathy when addressing customer collections and debt management concerns.
• Key to success will be your good organizational skills and a strong ability to priorities and deal with high volumes of transactions and a diverse workload.