Job Description

The post holder will be required to manage the operational functions of the Head Office, ensuring smooth and effective running of the day-to-day support activities within the space.

• Managing the HQ reception desk function including but not limited to being responsible for contractors/visitor management, managing couriers, post and deliveries, coordinating incoming and outgoing mail, and being responsible for the Head Office phone, transferring calls and answering enquiries where appropriate.
• Responsible for producing our access cards for new starters as well as ensure leavers cards are disabled.
• Monitor and record office expenditure including but not exclusive to stationery and printer paper.
• Be responsible for the meeting room calendars including ordering refreshments/snacks where directed by the other senior managers
• Arrange and coordinate relevant testing for office equipment such as PAT testing etc. in a timely manner
• Support the team where directed and with duties commensurate with this post.
• Being the first line responder for all office related queries from employees
• Ensure all data is handled appropriately and in line with the Company's data protection policy
• Liaise with third parties where relevant to ensure all facilities are effectively managed and all repairs and maintenance is carried out within a reasonable timeframe.
• Arrange and coordinate the Health and Safety inductions and assessments for new staff.
• Arrange Head Office operational contracts and purchases, including but not exclusive to: Water Coolers, Office Plants, Kitchen Supplies, Furniture, Coffee Machine etc.
• Manage the Head Office taxi accounts.
• Undertake Fire Marshal and First Aid training in order to be the principal Fire Warden and First Aider for Head Office
• Be a Head Office Key Holder and with responsibility for building security
• Undertake the weekly fire alarm test and ensure it is accurately recorded
• Arrange and manage the quarterly fire evacuation drill

Required Knowledge, Skills, and Abilities

• Experience of working in a global education business (Desirable)
• Experience of managing a cross-functional office (Desirable)
• Understanding of the core functions and departments within the business and how they interact with each other. (Desirable)
• Be proactive and have the ability to manage a number of projects at one time
• Be able to provide a high level of customer experience to staff, visitors and contractors
• Strong administrative skills, with the ability to manage a busy workload, to priorities tasks and meet tight deadlines.
• A high level of professionalism and excellent customer service skills.
• Strong written and spoken English.
• Excellent attention to detail, cultural awareness, and sensitivity.
• Competent user of Microsoft office packages.