Administrator
Full Time
Job Description
- Develop and maintain a close relationship with company’s network of suppliers, provide high levels of accurate and timely communication to colleagues.
- Develop a thorough knowledge of the company supplier network and supplier capabilities to effectively manage transit schedules that meet customer requirements.
- Ensure that company and customer systems (where required) are kept up to date with accurate and detailed information for each shipment.
- Build positive working relationships with internal stakeholders and work pro-actively with other teams in the UK and all global locations to deliver excellent customer service.
- Perform out of hours on call duties on weekends as part of a Rota system.
- Proactively manage costs at all times through maintenance of appropriate route solutions which do not compromise the quality of our service
- Other adhoc responsibilities when required
Required Knowledge, Skills, and Abilities
- Educated to GCSE level or equivalent.
- Demonstrable customer service skills
- Is a team player with the ability to work on own without supervision when required
- Demonstrates excellent problem-solving skills and will see issues through to resolution
- Demonstrable customer service experience
- Good attention to detail
- Ability to priorities work / manage changing deadlines
- Experience working with or for life science industry
- Knowledge of export customs and transport documentation requirements
- Effective communication skills, both verbal and written
- Highly self-organized, able to plan and priorities workload and manage changing priorities to meet strict deadlines
- Agile, flexible & resilient, can adapt quickly to different situations and shows initiative
- Demonstrates consistently high attention to detail
Reference no: 92033