Job Description

The role includes supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts. The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

You will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone and in person. You will provide a professional helpdesk and telephone service, answering calls promptly and helpfully.
To be successful in this role, ideal candidates are required to have excellent IT skills along with superb customer care, communication and interpersonal skills. You should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

Benefits:

• Cycle to work scheme
• Wellness programmes

Schedule:

• Day shift
• Monday to Friday

Required Knowledge, Skills, and Abilities

• The ability to provide exceptional customer service, always displaying a helpful and patient attitude
• Experience of Microsoft office software
• The ability to learn new skills quickly and efficiently
• The ability to present information in an accurate, professional, and appropriate manner
• Experience of prioritizing workload to meet competing deadlines without close supervision
• Ability to work in a team and have a flexible approach
• Experience of working in a previous customer service role would be desirable