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Customer Service Advisor
  • United Kingdom - Cambridgeshire - Cambridge - CB22
1 year ago
£ 22000 Per year
Customer Service Advisor
Permanent
Job Description

You will be fully managing your own portfolio of properties across any of our brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

  • Managing repairs and maintenance
  • Dealing with tenant arrears
  • Negotiating end of tenancy deposits
  • Complying with gas audits
  • Having a competent lettings legislation to help and support where necessary

What you get in return for a career?

  • 23 days annual leave increasing with long service
  • Pension scheme
  • Full training provided with excellent career progression opportunities throughout the business, including industry recognized qualifications
  • Outstanding discounts across retail, entertainment, travel and health

Required Knowledge, Skills, and Abilities

You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers` journey. Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets.


Reference no: 92042

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