£30000 - £35000 Per year
Customer Service
Permanent,Full-time
Job Description
- To manage and control the services of full company for the client to the agreed specification and performance including qualitative and financial targets
- To lead the operating areas and the teams to ensure delivery against Key Performance Indicators
- To provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices to uphold the Company mission and values
- To deliver an ethos that promotes company with value focused on the customer and service to support
- Motivate and lead high performing teams to achieve their objectives
- Working with a range of different people, i.e., clients, customers, suppliers, contractors and colleagues
- Flexibility and Adaptability in a variety of Facilities Management responsibilities in a dynamic and fast paced environment
- Come up to speed quickly on a complex stakeholder map spanning multiple organizations
- Keeping service consistency across the Cambridge Campus
- Ensure that the company’s accountancy documentation and administration procedures are carried out to Campany’s Compliance Standards
- Support with costs and expenditure to keep within the budgeted levels agreed between client and Sodexo.
- Maintain levels of stock and cash to the agreed establishment targets
- Assist the management team to achieve agreed budgets to include profitability, debt management, purchasing disciplines and other specified financial targets
- Obtain prior approval for expenditure to be committed on behalf of client that falls outside the agreed delegated powers
- Ensure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in the contract KPI's and SLA’s
- Comply with all relevant sections of the Quality Manual and to complete routine audits at required frequency.
- Comply with all client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire
- Ensure that all equipment, property monies and the overall establishment, is always safe and secure
- Ensure that all Sodexo employees project a positive, approachable, friendly, and professional image
- Comply with the procedures as laid down within the HR Manual or as advised by the Human Resources Manager
- Ensure daily huddles and weekly team briefing meetings take place using the team board communication format SQCDP
- Maintain excellent client relationships and communication
- Deputise for the Operations Manager in their absence
- Work as key contact for over-arching team management duties such as encouraging team engagement, motivation, service standards and delivery
- Single point of contact for Client for day-to-day activities and interaction
- Any other reasonable request from a member of management team
- To identify talent and encourage and support development within the team.
- To maintain the Personnel files and training records for the Team
- Positive relationships with key client stakeholders and colleagues
- Ensuring that self, colleagues, and customers are working within a safe environment. That any unsafe practices are raised to appropriate members of the team to rectify
- To ensure that the site rules are enforced
Required Knowledge, Skills, and Abilities
- High level of practical knowledge of relevant employment, hygiene, Health and Safety and general legislative requirements
- Project Coordination skills
- Experience of managing and working within a team
- Attention to detail
- Excellent communication skills
- Ability to work on own initiative
- Flexibility that is focused to delivering exceptional customer service
- Competency in accountancy systems and processes
- Fully competent with Microsoft Office
- Ability to present information to Client and Senior Managers effectively and cohesively
- Demonstrates business acumen
- Can-Do attitude - Hands-on approach
- Reliable and trustworthy
- Proactive
- Resilient
- Advantageous
- Previous experience of working within Facilities Management
- Experience using SAP software
- IOSH Certificate in Managing Safely
Reference no: 92077