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Customer Experience Manager
  • United Kingdom - Hertfordshire - Stevenage - SG2
2 years ago
Customer Service
Full Time
Job Description

You’ll lead the team who will be serving customers on checkouts or in our petrol station, making sure the right advertising is on display or helping customers with their lottery tickets and collecting their online parcels. It’s all about delivering a seamless service that ‘wows’ our customers and encourages them to come back and shop with us.

Managing in a company’s store calls for a brilliant role model who leads from the front. Always ready to support, challenge and influence, you’ll be focused on creating and managing a diverse, motivated and energized team who love what they do. You’ll coach colleagues to provide a brilliant service to our customers and together you’ll drive sales for your store. A brilliant planner with strong prioritization skills and excellent commercial acumen, you’ll have the flexibility to support different locations, at different times, when asked.

Our values make us different – there’s no uniform, because we want you to be you and there are lots of great benefits in helping us lead the way in retail, including:

  • Annual bonus scheme where you are rewarded on your individual contribution to our success
  • Retirement savings plan where we match your contributions up to 7.5%
  • Discounted shares in our company's Sharesave scheme
  • Our cycle to work scheme gives you the opportunity to hire a brand new bike and cycling equipment
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Salary will be dependent upon your experience as well as the store size, complexity and location.


Required Knowledge, Skills, and Abilities

Reference no: 92084

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