Job Description

You will support a varied portfolio of courses. Key responsibilities include dealing with a wide range of general enquiries from students, prospective students, members of the public and visitors to the School, as well as providing integral administrative support to a team of Course Officers. You will also be the first contact for student enquiries, advising on a wide range of course related matters as well as dealing with general enquires from prospective students and academic staff.

Responsibilities

• Pro-actively handle enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted Administer the student records system (SITS), accessing and updating student details as required in response to enquiries from student and / or School colleagues.
• Provide clear lines of communication between the School and students, distributing information about course activities, events, regulations, university facilities and other matters via the most appropriate methods.
• Prepare appropriate letters and documentation for students Assist with events such as inductions, Open Days, assessments and extra-curricular activities.
• To provide cover during the absence of other Administrators and face to face student support at the Student Helpdesk, as required.

Required Knowledge, Skills, and Abilities

The successful candidate will have a track record in an administrative role in a Higher Education Institution with the ability to manage priorities in a fast-paced and changing environment.