Job Description

• Acting as the main point of contact for investigation and mediation services from contracted clients
• Setting up projects - consultancy and services
• Project coordination and data entry duties
• Liaising with clients to ensure timely scheduling of services
• Negotiating and setting fees with practitioners
• Coordinating dates and venues
• Closing off projects, collecting feedback from parties
• Liaising with Finance at set-up, and close-down
• Meeting or exceeding the Quality Delivery Plan standards
• Inputting data into Salesforce, ClickUp, and other databases, which includes evaluation data and confidential Equalities data
• Report to Client Delivery Services Lead

Required Knowledge, Skills, and Abilities

Required Experience:

• Minimum 2 years of providing administration of a business to business service delivery
• Experience in using CRM databases and project management systems, ideally SalesForce
• Experience of using online surveys, ideally Alchemer or similar
• Excellent Microsoft software skills - including Word, Excel, and PowerPoint
• Experience in using Social Media, including Twitter, LinkedIn, and Facebook
• Good numeracy skills
• Touch-typing
• Familiarity with virtual meetings, including Zoom and MS Teams

Desirable Skills:

• Excellent communication skills
• Can give and ask for honest feedback/support from colleagues
• Understands their own strengths and weaknesses and makes improvements
• Can work towards the common goal of the team