£20000 - £21000 Per year
Administrator
Full-time, Temporary
Job Description
To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:
- Dealing with both Inbound and outbound calls within company standards
- Resolve daily case related queries that may come in via email or post in a timely manner.
- Accurate recording of case notes
- Requesting GP and specialist reports
- Arranging and booking Independent medical appointments
- Booking in Nurse and Doctor lead appointments on our internal systems
- Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing
- Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.
- Work planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements
- Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.
Required Knowledge, Skills, and Abilities
Experience Required
- Excellent customer service skills
- Excellent communication skills both verbal and written
- Ability to work in a face paced environment to achieve targets and deadlines
Reference no: 92222