Ensure timely payments whilst maintaining a high level of customer retention
Resolve any queries with customers, internal, external sales teams and ensure accounts are kept up to date
Maintain a courteous and professional manner when dealing with internal stakeholders and customers
Ensure customer accounts are kept up to date and financial regulations are complied with through out the department
Maintain a complete alphabetical credit file for each account containing all documentation related to the credit applications
Review and approve customer sales orders to ensure they fall within the agreed credit limit
Ensure the accuracy of all charges and credits posted to the individual accounts and verify the accuracy of balances of Accounts Receivable.
Post and allocate accurately all BAC’s and cheque receipts.
Post and allocate accurately all credit card payments
Monitor debtor balances to ensure a reduction in debtor days
Maintain ongoing detailed documentation in SAP of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of bad debt write-off.
Prepare and mail out monthly customer statements.
Required Knowledge, Skills, and Abilities
Previous experience within credit control / accounts
Strong communication skills; written and verbal
Excellent excel user and SAP experience is desirable