Job Description

As a Technical Customer Support advisor, you will be:

• Providing technical and functional support to Software clients and business Partners
• Researching and solving systems problems
• Answering, logging and resolving client support requests
• Training new and existing clients on our software products
• Providing technical system advice and support to non-technical users and assisting with the implementation of new client websites
• Taking ownership of customer requests and seeing them through to resolution
• Testing new system functionality
• Delivering 1st class customer service

This is a Hybrid working role combining both office and home based working, Monday to Friday and you can expect to receive a salary between £24,000 and £28,000 depending upon experience, plus 21 days holiday raising to 25 based upon length of service and benefits package.

Required Knowledge, Skills, and Abilities

• Experience of working within the travel industry (preferable but not essential)
• An active interest in and understanding of technical software systems
• Strong problem solving skills
• The ability to be proactive, organized, methodical and approachable
• Have great communication and customer service skills
• Ability to priorities and multitask
• A proactive approach to learning and investigation and great attention to detail
• Ability to take ownership for the resolution of issues