Job Description

Your duties will include;

• Handle incoming customer queries via phone, email, web chat or from other communication platforms to support team members where required.
• Proactively booking customers annual service visits, including contacting the customer, scheduling the engineers, and raising / checking the necessary work reports.
• Following up with the customer after the visit
• Raising support tickets
• Providing quotations
• Liaising with internal departments and updating the system accordingly.

The Details

• 20 days annual leave + Bank Holidays
• Monday – Friday
• 8.30am – 5.00pm
• Free lunch

Required Knowledge, Skills, and Abilities

• Previous office experience in a busy working environment within customer service
• Good customer service skills both over the phone and email
• Ability to multitask and meet deadlines
• Attention to detail
• Highly organized and able to priorities workload
• Confident in Microsoft packages and computer systems