Job Description

• Answering telephone and either dealing with request/query or redirecting calls as appropriate
• Use the filing system to review files and deal with incoming mail
• providing advice on making a claim and the processes involved
• processing new insurance claims notifications
• collecting accurate information and documents to proceed with a claim
• guiding policyholders on how to proceed with the claim
• monitoring the progress of a claim
• identifying reasons why full payment may not be made
• ensuring fair settlement of a valid claim
• building relationships with loss adjusters
• ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• handling any complaints associated with a claim
• Operate within the FCA guidelines
• Operate within the firm’s compliance and money laundering procedures
• Be able to priorities effectively within time constraints

Salary

• package to be negotiated dependent upon experience and qualifications

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Must be computer literate
• A minimum of English Language and Math GCSE grade C or above
• Good telephone manner
• Be able to work within a team environment
• Good communication skills
• Understanding of percentage calculations
• Be prepared to study for CERT CII qualification