Job Description

This is a permanent position with excellent benefits including hybrid working, 25 days holidays as well as mental and physical wellbeing schemes amongst others.

The successful Operations Administrator candidate will work closely Engineers and provide assistance in the fitting of assets as well as ensuring the engineers visit customers within allocated times.

• Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI's
• Ensuring effective communication via phone and email with engineers, management and suppliers
• Answering enquiries for the regional areas within a reasonable time frame
• Submitting accurate and timely reports as required
• Effectively dealing with any queries, handling, and resolving customer complaints
• Adhering to company polices in relation to Health, Safety and Welfare of yourself and others
• Planning allocation of the installations with engineers
• Coordinating engineers effectively to achieve maximum outputs
• Monitoring live tracker to ensure engineers are on target with daily schedule
• Managing job status via online system
• Investigating all aborted jobs to ensure they are genuine
• Escalating any issues to the operations manager to achieve job completion

Required Knowledge, Skills, and Abilities

• Previous experience within a similar logistics focused roles
• Excellent customer service experience
• Proficient with Microsoft Office suite