Job Description

The purpose of this position is to answer a busy telephone dealing with customer enquiries and processing of sales orders. This position is suitable for candidates that may be looking for a 1st or 2nd office-based position and have some basic customer skills.

• Answering the telephone quickly and be able to deal with all enquiries professionally
• Updating the CRM system accordingly • Processing of sales orders
• Being organized and able to cope with high volume emails to be processed daily
• Constructing emails to customers dealing with enquires and complaints
• Being part of a relatively small team, you will need to gain all round experience to help, if necessary, in all areas of the office routine

Required Knowledge, Skills, and Abilities

• Fast and accurate keyboard skills
• Ability to construct a professional reply with accurate spelling
• The ability to be organized and efficiently follow through each job
• Be a conscientious team player with good all-round communication skills
• Good telephone manner
• Proven team player
• Be energetic & positive, with a ‘can do’ attitude towards customers at all time